بِسْمِ اللَّهِ الرَّحْمَٰنِ الرَّحِيمِ
THE DOTTED PEARL
Hello and Welcome! Always a pleasure to have you here.
Here, we would make an effort to answer some of the most frequent questions we have received. In case your questions are not answered
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Physical products
By default, your order will be packed and sent in 1-3 working days and so, expect delivery in 5-7 working days in sha Allah. For international orders, we would need to make readjustments depending on the chosen method of shipping.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
Digital Products
Immediately payment is cleared in sha Allah.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
By default, the last used shipping address will be saved into to your Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
HOW DO I MAKE PAYMENTS USING PAYSTACK? HOW DOES IT WORK?
Paystack is one of the the easiest way to make payments online. While checking out your order, you will be redirected to the payment platform. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paystack payment, a payment advice will be automatically generated to our system for your order.
It’s fast, easy & secure.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Credit/Debit cards via Paystack payments.
CAN I PAY USING PAYSTACK WITHOUT A PAYSTACK ACCOUNT?
Yes! It is commonly misunderstood that a Paystack account is needed in order to make payments through Paystack. The truth is you DO NOT need one. All you need is any Debit/Credit card stated below that is supported by Paystack.
WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?
Ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired products, it is recommended that you make your payment within 60 minutes of checking out.
WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at hello@thedottedpearl.com (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
- In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at hello@thedottedpearl.com
- In the event of lost mail, we will try to locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.